Privacy Policy

Cloud9 Realty

Effective Date: October 31, 2025

Last Updated: October 31, 2025

1. Introduction

Welcome to Cloud9 Realty. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cloud9realty.net and use our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out contact forms or inquiry forms
• Schedule property viewings or consultations
• Create an account or register for our services
• Subscribe to newsletters or marketing communications
• Submit property listings or inquiries
• Communicate with us via email, phone, or chat

This personal information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Property preferences and search criteria
• Financial information relevant to real estate transactions
• Any other information you choose to provide

2.2 Automatically Collected Information

When you access our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Device type and identifiers
• Pages visited and time spent on pages
• Referring website or source
• Click patterns and navigation paths
• Date and time of visits

2.3 MLS Data

Through our integration with BuyingBuddy MLS, we access and display property listing information, which may include property details, photos, pricing, and other publicly available real estate data. This information is provided by multiple listing services and is subject to their terms of use and data protection policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our real estate services
• To respond to your inquiries and communicate with you
• To process and fulfill your requests for property information
• To schedule and coordinate property viewings
• To send you marketing communications and newsletters with your consent
• To personalize your experience and deliver relevant content
• To analyze website usage and improve our services
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service
• To conduct market research and business analytics

4. Google Services Integration

Our website utilizes various Google services to enhance functionality, security, and user experience. By using our website, you agree to the data collection and processing practices of these Google services as described below and in their respective privacy policies.

4.1 Google Analytics 4 (GA4)

We use Google Analytics 4 to analyze website traffic and user behavior. GA4 collects information such as:

• Pages viewed and interactions
• Time spent on pages
• Device and browser information
• Geographic location data
• User demographics and interests

Google Analytics uses cookies and similar tracking technologies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

4.2 Google Ads

We use Google Ads for advertising and remarketing purposes. This service allows us to:

• Display targeted advertisements to users who have visited our website
• Show ads across Google’s advertising network
• Measure ad performance and conversion tracking
• Create custom audiences based on website visitors

Google uses cookies to serve ads based on your prior visits to our website and other sites on the Internet. You can opt out of personalized advertising by visiting Google’s Ads Settings at https://www.google.com/settings/ads.

4.3 Google reCAPTCHA

We use Google reCAPTCHA to protect our website from spam and abuse. reCAPTCHA:

• Analyzes user interactions to distinguish humans from bots
• Collects hardware and software information
• Monitors mouse movements and click patterns
• Uses cookies to assess risk scores

Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use. Information collected by reCAPTCHA is used in accordance with Google’s privacy practices.

4.4 Other Google Services

We may also use additional Google services, including but not limited to:

• Google Maps for location and mapping services
• Google Fonts for web typography
• Google Tag Manager for managing website tags
• Google Cloud Services for hosting and infrastructure

For more information about how Google collects and processes data, please review:

• Google Privacy Policy: https://policies.google.com/privacy
• How Google Uses Information: https://policies.google.com/technologies/partner-sites

5. BuyingBuddy MLS Integration

We partner with BuyingBuddy MLS to provide comprehensive property listing information and real estate data. This integration involves:

5.1 Data Accessed

• Property listings and details
• Property photos and virtual tours
• Pricing information and market data
• Property characteristics and features
• Agent and broker contact information

5.2 User Interactions

When you interact with MLS property listings on our website, the following information may be collected:

• Properties viewed and search criteria
• Saved properties and favorites
• Property inquiry submissions
• Scheduled viewing requests

5.3 Data Sharing with BuyingBuddy

When you submit inquiries or requests through our MLS integration, your contact information and inquiry details may be shared with BuyingBuddy and the relevant listing agents or brokers. This sharing is necessary to:

• Connect you with property agents
• Process your property inquiries
• Schedule property viewings
• Provide you with requested real estate services

5.4 MLS Data Accuracy

Property information obtained through BuyingBuddy MLS is provided by third-party sources and is believed to be reliable but is not guaranteed. We are not responsible for the accuracy, completeness, or timeliness of MLS data. Users should verify all property information independently.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and enhance your experience on our website.

6.1 Types of Cookies We Use

Essential Cookies: Required for basic website functionality, such as navigation and access to secure areas.

Performance Cookies: Collect information about how visitors use our website, helping us improve performance.

Functionality Cookies: Remember your preferences and choices to provide enhanced features.

Advertising Cookies: Used to deliver relevant advertisements and track ad campaign effectiveness.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Delete all cookies when closing your browser

Please note that blocking or deleting cookies may affect the functionality and performance of our website. Some features may not work properly without cookies enabled.

7. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, including website hosting, data analysis, email delivery, marketing assistance, and customer service.

Real Estate Professionals: We share your information with real estate agents, brokers, lenders, and other professionals necessary to facilitate your real estate transactions.

MLS and Industry Partners: We share information with BuyingBuddy MLS and other multiple listing services as necessary to provide property information and services.

Business Transfers: If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

With Your Consent: We may share your information for any other purpose with your explicit consent.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage and backup systems
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Applicable legal requirements
• Our legitimate business needs

When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable data protection laws.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete personal information.

Deletion: Request deletion of your personal information, subject to certain exceptions.

Opt-Out: Opt out of receiving marketing communications or having your information sold or shared for advertising purposes.

Data Portability: Request a copy of your personal information in a structured, machine-readable format.

Restriction: Request restriction of processing of your personal information in certain circumstances.

Objection: Object to processing of your personal information based on legitimate interests.

To exercise these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.

You also have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.

11.1 Right to Know

You have the right to request that we disclose:

• Categories of personal information collected
• Categories of sources from which information was collected
• Business or commercial purposes for collecting information
• Categories of third parties with whom we share information
• Specific pieces of personal information collected about you

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions such as when we need to retain information to complete transactions, comply with legal obligations, or exercise our rights.

11.3 Right to Opt-Out

You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but sharing data with advertising partners may be considered a sale under California law. To opt out, please use the Do Not Sell My Personal Information link on our website or contact us directly.

11.4 Right to Correct

You have the right to request correction of inaccurate personal information we maintain about you.

11.5 Non-Discrimination

We will not discriminate against you for exercising your California privacy rights. This means we will not deny services, charge different prices, or provide a different level of service solely because you exercised your privacy rights.

12. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit. Your interactions with third-party websites are governed solely by the privacy policies of those websites.

14. Do Not Track Signals

Some web browsers have a Do Not Track feature that signals websites you visit that you do not want your online activities tracked. Currently, there is no industry standard for how websites should respond to Do Not Track signals. At this time, our website does not respond to Do Not Track browser settings or signals. However, you can disable cookies and opt out of certain tracking as described in this Privacy Policy.

15. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information internationally, we take steps to ensure that your information receives an adequate level of protection, such as using standard contractual clauses approved by the European Commission or other appropriate safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

For material changes, we may provide additional notice such as posting a notice on our website homepage or sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of such changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Cloud9 Realty

Website: https://cloud9realty.net/contact

Mailing Address: 212 Pulaski St, Lawrenceburg, TN 38464

We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly.

18. Additional Disclosures

18.1 Categories of Personal Information Collected

For purposes of California privacy law and other comprehensive privacy regulations, we collect the following categories of personal information:

• Identifiers (name, email, phone, address, IP address)
• Commercial information (property interests, transaction history)
• Internet activity (browsing history, search history, interactions)
• Geolocation data
• Professional information (occupation, employer for loan qualification)
• Inferences about preferences and characteristics

18.2 Automated Decision-Making

We may use automated technologies, including algorithms and machine learning, to personalize your experience, recommend properties, and improve our services. These automated processes do not make decisions that significantly affect you without human involvement, except where permitted by law.

18.3 Sensitive Personal Information

We may collect sensitive personal information such as financial information, government-issued identification numbers, or precise geolocation data only when necessary for specific services and with appropriate safeguards. You have the right to limit our use of sensitive personal information to what is necessary to provide services you request.